We ship orders throughout Ontario. All orders made before 11am are processed and shipped the same day (excluding weekends and holidays). Orders made after 11am are processed and shipped the next business day. Shipping transit estimates do not include the processing time. Please expect to add an extra day to the transit estimate for shipped orders. In addition to an order confirmation email, you will receive another notification when your order has shipped. Our shipping couriers are ICS and Canada Post. We will choose a shipping courier at our discretion for flat fee shipping unless otherwise stated.
Please note that buildings without a buzz code and PO Boxes must ship with Canada Post, as ICS is not able to deliver to these addresses. Please select a Canada Post shipping option in these instances.
Review your address before completing your order to ensure the correct address including the postal code has been submitted. If you enter the incorrect shipping information and your order is returned to us, your order will be subject to an additional shipping fee to reship. Any orders that are cancelled due to non-deliverable addresses will be refunded minus the cost of shipping.
Domestic Shipping Rates and Estimates
We offer a flat rate shipping fee of $10 for most of Ontario. Some regions in Ontario will have shipping fees up to $17 depending on the distance from the brewery. There is no minimum order required to qualify for shipping. We will choose a shipping courier at our discretion based on available rates for your region. Transit times are usually 2-5 business days. Potential delays may occur due to a high volume of orders or postal service problems that are outside of our control. We do not offer guaranteed shipping dates.
We also offer Canada Post Expedited, Xpresspost, and Priority shipping options at checkout if you are looking for faster shipping speeds.
COVID 19 POSTAL DELAYS & SEASONAL POSTAL DELAY
Due to the global COVID-19 pandemic, the world's postal agencies are overwhelmed with a greater volume and extreme staff shortages.
These agencies are occassionally experiencing significantly longer or more unreliable shipping schedules and parcel tracking issues.
We are shipping orders Monday to Friday, and your order will be dispatched the same business day (if ordered before 11am) or the next business day.
We are not responsible for and have no control over postal delays and it is not considered grounds for a refund. If you are having issues with your shipment, we can open a service ticket with the shipping carrier to try and expedite the shipping process. Email email@example.com if you need help creating a service ticket.
PROVIDING INCORRECT ADDRESS:
All parcels are shipped to the shipping address provided during checkout. Prior to your order being shipped, changes can be made by contacting us. Contact us immediately if you notice an error with your shipping info: firstname.lastname@example.org
In the event that an order is placed and shipped with incorrect information provided by the customer (or not delivered to the correct address as a result of postal service error), the procedure is as follows:
The parcel is returned to sender (us): If the parcel is returned to our facility by the postal service, we will notify the buyer to request an address correction. We will then ship the parcel back out at the buyer's expense.
Buyers are also responsible for any shipping fees issued by the post office for the item to be shipped back to our store. We are not responsible for any fees incurred due to customer error.
Should the buyer wish to abandon their order and/or refuse to pay for it to be re-shipped, the shipping cost will be deducted from a refund. All shipping costs already spent to send the order out/returned, will not be refunded.
The parcel is lost in the mail: If the parcel is delivered to the wrong address or gets lost by the postal service - we are not responsible for your providing the incorrect shipping information or the actions of persons employed by the postal service. A refund will not be issued. While we deeply empathize with the frustration that these situations can cause, we cannot be held responsible for customer errors or the actions of companies we do not own or operate.
*Starting June 1st, 2021 our same day delivery cutoff time is changing to 11am.
*Starting August 8th, 2021, our local delivery dates are changing to Tuesday to Saturday.
Local delivery is available for Postal codes M1 to M9 for a flat fee of $5, or free for orders over $50.
Our delivery team operates from Tuesday to Saturday. There are no deliveries made on Sundays or Mondays.
For postal codes M4 to M8: Orders made before 11am will be delivered the same day, and orders after noon are delivered the next day (excluding Sundays and Mondays)
For postal codes M1, M2, M3, and M9: Orders are delivered on Tuesdays only. Your order must be submitted before 11am on Tuesday to qualify for same day delivery.
Our delivery window is from 12:00 PM to 8:00 PM. You will receive delivery notifications with updates on your delivery window once we create the route for the day. Please expect to receive a notification by 12pm. You will also receive notifications when a driver is about to arrive, when the driver is at your location, and when your delivery is complete. Please be ready to meet the driver at your door. Once your delivery has been fulfilled, we are not responsible for any lost or stolen orders.
If you are ordering for someone else, you must provide the name and phone number of the recipient. If you live in a condo or apartment building, please meet the driver at the building entrance. For the safety and well-being of our staff during the COVID-19 pandemic, our policy instructs drivers not to enter residential buildings.
You can skip the shipping fees with free local pickup at the Bottle Shop located at 165 Geary Ave, Toronto, ON, M6H 2B8. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 4 hours. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 11 am to 8pm Monday to Sunday. Please have your order confirmation email with you when you come.
National & International Shipping
Due to licensing restrictions for alcohol we are unable to sell beer outside of Ontario. If you are interested in purchasing merchandise, please email email@example.com and we can provide a shipping estimate and invoice you for an order.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Blood Brothers Brewing is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.
If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. Most of our orders are shipped through ICS and Canpar. If you need an order shipped to a P.O Box, please select a Canada Post shipping option.
Order Changes & Cancellations
Please note that once your order has shipped, we cannot make any changes. Due to the volume of orders we receive, we are unable to make adjustments to your order aside from cancelling your order. Due to the packing and processing schedule, we cannot add on, substitute, or combine orders. Each order will be shipped separately. Please double check your order and make sure you have everything you need before checking out. If you absolutely need to make a change, we can cancel your order and you can place a new one as long as it hasn't left the brewery yet. We will make changes to shipping and contact info if we are notified of the requested change before we process your order.
Refunds, Returns, and Exchanges
We do not offer refunds for beer. If there is an issue with the quality of the beer you purchased, please contact us at email@example.com so that we can resolve it for you. We accept exchanges up to 7 days after delivery if the item is in its original condition. You are responsible for the additional shipping costs for exchanged items.
In the event that your order arrives damaged, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com