We ship orders throughout Ontario. All orders made before 12pm are processed and shipped the same day (excluding weekends and holidays). Orders made after 12pm are processed and shipped the next business day. Shipping transit estimates do not include the processing time. Please expect to add an extra day to the transit estimate for shipped orders. In addition to an order confirmation email, you will receive another notification when your order has shipped. Our shipping couriers are ICS and Canada Post. We will choose a shipping courier at our discretion for flat fee shipping unless otherwise stated.
Please note that buildings without a buzz code and PO Boxes must ship with Canada Post, as ICS is not able to deliver to these addresses. Please select a Canada Post shipping option in these instances.
Review your address before completing your order to ensure the correct address including the postal code has been submitted. If you enter the incorrect shipping information and your order is returned to us, your order will be subject to an additional shipping fee to reship. Any orders that are cancelled due to non-deliverable addresses will be refunded minus the cost of shipping.
Domestic Shipping Rates and Estimates
We offer a flat rate shipping fee of $10 for all orders. There is no minimum order required to qualify for shipping. We will choose a shipping courier at our discretion based on available rates for your region. Transit times are usually 2-5 business days. Potential delays may occur due to a high volume of orders or postal service problems that are outside of our control. We do not offer guaranteed shipping dates.
We also offer Canada Post Expedited, Xpresspost, and Priority shipping options at checkout if you are looking for faster shipping speeds.
Local delivery is available for Postal codes M4 to M8 for a flat fee of $5, or free for orders over $50.
Our delivery team operates from Tuesday to Sunday. There are no deliveries made on Mondays.
Orders made before noon will be delivered the same day, and orders after noon are delivered the next day.
Our delivery window is from 12:00 PM to 8:00 PM. You will receive delivery notifications with updates on your delivery window once we create the route for the day. Please expect to receive a notification by 1pm. You will also receive notifications when a driver is about to arrive, when the driver is at your location, and when your delivery is complete. Please be ready to meet the driver at your door. Once your delivery has been fulfilled, we are not responsible for any lost or stolen orders.
To request a specific delivery time window you can purchase Premium Delivery Service.
If you are ordering for someone else, you must provide the name and phone number of the recipient. If you live in a condo or apartment building, please meet the driver at the building entrance. For the safety and well-being of our staff during the COVID-19 pandemic, our policy instructs drivers not to enter residential buildings.
You can skip the shipping fees with free local pickup at the Bottle Shop located at 165 Geary Ave, Toronto, ON, M6H 2B8. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 4 hours. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 11 am to 8pm Monday to Sunday. Please have your order confirmation email with you when you come.
National & International Shipping
Due to licensing restrictions for alcohol we are unable to sell beer outside of Ontario. If you are interested in purchasing merchandise, please email firstname.lastname@example.org and we can provide a shipping estimate and invoice you for an order.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Blood Brothers Brewing is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.
If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. Most of our orders are shipped through ICS and Canpar. If you need an order shipped to a P.O Box, please select a Canada Post shipping option.
Order Changes & Cancellations
Please note that once your order has shipped, we cannot make any changes. Due to the volume of orders we receive, we are unable to make adjustments to your order aside from cancelling your order. Due to the packing and processing schedule, we cannot add on, substitute, or combine orders. Each order will be shipped separately. Please double check your order and make sure you have everything you need before checking out. If you absolutely need to make a change, we can cancel your order and you can place a new one as long as it hasn't left the brewery yet. We will make changes to shipping and contact info if we are notified of the requested change before we process your order.
Refunds, Returns, and Exchanges
We do not offer refunds for beer. If there is an issue with the quality of the beer you purchased, please contact us at firstname.lastname@example.org so that we can resolve it for you. We accept exchanges up to 7 days after delivery if the item is in its original condition. You are responsible for the additional shipping costs for exchanged items.
In the event that your order arrives damaged, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org