Q. How does ordering beer online work?
A. Ordering beer through our website is just like any other online shop. Add the items to your cart, fill in your information, then place your order. We securely package your order and ship it through our third party courier. You will receive a tracking number once we prepare your order to be shipped. It may take up to 24 hours to see updates on your tracking number. Upon delivery, the driver will ask for your signature and I.D. to verify you are of legal drinking age (19+). The name on the shipment must match the person accepting or picking up the parcel. If you are selecting local delivery and you live within the postal codes started with M4 - M8, our delivery team will delivery your order the same day, or next day if you order after 12 PM (Delivery days are Tuesday to Sunday). Our local delivery window is between noon and 8 PM.
Q. Where do you ship to?
A. We only ship within the province of Ontario. If you would like us to ship to a PO Box, please email us so that we can arrange shipping through Canada Post. If you live outside of Ontario and want to purchase merchandise, please e-mail us at firstname.lastname@example.org.
Q. I made a mistake on my order / I want to change something on my order!
A. Please note that once your order has shipped, we cannot make any changes. Due to the volume of orders we receive, we are unable to make adjustments to your order aside from cancelling your order. Due to the packing and processing schedule, we cannot add on, substitute, or combine orders. Each order will be shipped separately. Please double check your order and make sure you have everything you need before checking out. If you absolutely need to make a change, we can cancel your order and you can place a new one as long as it hasn't left the brewery yet. We will make changes to shipping and contact info if we are notified of the requested change before we process your order.
Q. What happens if I order beer and am not of legal drinking age?
A. If you are unable to provide proof of legal drinking age, the beer will be returned back to us. We will recover the shipping costs to and from the destination out of your payment and refund you the remaining value.
Q. When will my order be shipped?
A. Our shipping department operates Monday to Friday. The daily cut-off time for same day shipping is 12:00 PM. Orders received after 12:00 PM will be shipped the following business day. If you are ordering using our LOCAL DELIVERY service (for postal codes starting with M4 - M8), our team delivers orders from Tuesday to Sunday, and your order will be delivered the same day or next day if you order after 12PM.
Q. How do I know my order is being processed?
A. A confirmation e-mail will be sent to you upon placing your order.
Q. I need to talk to a human about my online order. How can I contact you?
A. E-mail us at email@example.com. We will respond as quickly as possible.
Q. What if my order arrives damaged?
A. In the event of damaged goods, please send us a photo of your parcel, your order number and details about the damaged product to firstname.lastname@example.org.
Q. Can I include a gift note in my order?
A. Sure! Please email us a printable document of your gift note, we will print it out and include it in your order.
Q. How should I store my beer?
A. Our beer is made to drink fresh! Please keep refrigerated and drink within one month. Barrel aged beers with a wax seal can be cellared.