FAQ
Q. Can I make a reservation?
A. We offer reservations for groups of 6 or more. To arrange a reservation please email gm@bloodbrothersbrewing. Please include: your name, phone number, desired date and time of reservation and number of people in your party. Our General Manager will be in touch to let you know if we are able to accommodate your request.
For groups of five or fewer, we don't take reservations. Table turnover is fairly quick and the wait times are minimal. If we are full when you arrive, we can take your name down and call you when a table is ready.
Q. How does ordering beer online work?
A. Ordering beer through our website is just like any other online shop. Add the items to your cart, fill in your information, then place your order.
Local delivery (fulfilled by our delivery team) is available for postal codes starting with: M4, M5 and M6. Local deliveries are only available Tuesday to Friday. Orders will be shipped out next day if they are received by 4:00PM
For orders outside of our local zone, we ship through our third party courier. You will receive a tracking number once we prepare your order to be shipped. It may take up to 24 hours to see updates on your tracking number. Upon delivery, the driver will ask for your signature and I.D. to verify you are of legal drinking age (19+). The name on the shipment must match the person accepting or picking up the parcel.
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Q. Where do you ship to?
A. We only ship within the province of Ontario. If you would like us to ship to a PO Box, please email us so that we can arrange shipping through Canada Post. If you live outside of Ontario and want to purchase merchandise, please e-mail us at salessupport@bloodbrothersbrewing.com.
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Q. I made a mistake on my order / I want to change something on my order!
A. Please note that once your order has shipped, we cannot make any changes. Due to the volume of orders we receive, we are unable to make adjustments to your order aside from cancelling your order. Due to the packing and processing schedule, we cannot add on, substitute, or combine orders. Each order will be shipped separately. Please double check your order and make sure you have everything you need before checking out. If you absolutely need to make a change, we can cancel your order and you can place a new one as long as it hasn't left the brewery yet. We will make changes to shipping and contact info if we are notified of the requested change before we process your order.
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Q. What happens if I order beer and am not of legal drinking age?
A. If you are unable to provide proof of legal drinking age, the beer will be returned back to us. We will recover the shipping costs to and from the destination out of your payment and refund you the remaining value.
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Q. When will my order be shipped?
A. Our shipping department operates Monday to Friday. The daily cut-off time for next day shipping is 4:00PM. Orders received after 4:00PM will be shipped the day after next business day. If you are ordering using our LOCAL DELIVERY service (for postal codes starting with M4 - M6), our team delivers orders from Tuesday to Friday and your order will be delivered the next operating day if you order by 4:00PM. LOCAL DELIVERY orders received after 4:00PM will be scheduled for the day after next.
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Q. How do I know my order is being processed?
A. A confirmation e-mail will be sent to you upon placing your order.
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Q. I need to talk to a human about my online order. How can I contact you?
A. E-mail us at salessupport@bloodbrothersbrewing.com. We will respond as quickly as possible.
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Q. What if my order arrives damaged?
A. In the event of damaged goods, please send us a photo of your parcel, your order number and details about the damaged product to retail@bloodbrothersbrewing.com.
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Q. Can I include a gift note in my order?
A. Sure! Please email retail@bloodbrothersbrewing.com with a printable document of your gift note, we will print it out and include it in your order.
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Q. Do you offer gift cards? How are they redeemed?
A. Yes! We have online / digital gift cards available HERE. When you purchase a gift card, the unique gift card code will be emailed to the purchaser. You can forward the email to the gift recipient, or send them the code in another format. It can be redeemed both online by entering the code at checkout, or in the bottle shop. They do not expire.
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Q. How should I store my beer?
A. Our beer is made to drink fresh! Please keep refrigerated and drink within one month. Barrel aged beers with a wax seal can be cellared.
