Q. How does ordering beer online work?
A. Ordering beer through our website is just like any other online shop. Add the items to your cart, fill in your information, then place your order. We securely package your order and ship it through Canada Post. Upon delivery, a Canada Post representative will ask for your signature and I.D. to verify you are of legal drinking age (19+). The name on the shipment must match the person accepting or picking up the parcel.
Q. Where do you ship to?
A. We only ship within the province of Ontario. If you live outside of Ontario and want to purchase merchandise, please e-mail us at firstname.lastname@example.org.
Q. What happens if I order beer and am not of legal drinking age?
A. If you are unable to provide proof of legal drinking age, the beer will be returned back to us. We will recover the shipping costs to and from the destination out of your payment and refund you the remaining value.
Q. When will my order be shipped?
A. Our shipping department operates Monday to Friday. The daily cut-off time for same day shipping is 12:00 PM. Orders received after 12 noon will be shipped the following business day.
Q. How do I know my order is being processed?
A. A confirmation e-mail will be sent to you upon placing your order. You will receive another e-mail when your order has shipped with a Canada Post tracking number. *Please be aware that Canada Post estimated delivery dates can fluctuate. Use your Canada Post tracking number for the most up-to-date information.
Q. I need to talk to a human about my online order. How can I contact you?
A. E-mail us at email@example.com. We will respond as quickly as possible.
Q. What if my order arrives damaged?
A. In the event of damaged goods, please send us a photo of your parcel, your order number and details about the damaged product to firstname.lastname@example.org.
Q. How should I store my beer?
A. Our beer is made to drink fresh! Please keep refrigerated and drink within one month. Barrel aged beers with a wax seal can be cellared.